If you believe you have a compatible system, you have worked through the help files and are still having problems, then please contact email@example.com, providing us with the following details:
- Are you viewing the correct URL?
- Which URL exactly is it?
- Is your system compatible?
- What is your browser make and version number?
- What is your OS and version number?
- What version of the Flash player have your got installed? Check here: http://www.macromedia.com/support/flash/ts/documents/test_version.htm
- If your do not have a Flash version 6+ on the above test, you can download it before continuing: http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash
- Are you on an institutional network or not?
- Does it use a firewall?
- Does the institution block MP3s, windows media or other media?
- What bandwidth onto the internet does the computer you are using have?
- What is your problem?
- Please describe your experience, including what you click, what you see and hear, and any relevant URLs from your address bar.