- Our Values
- Delivery Policy and refunds
- Refund / Cancellation policy
- Contact information
Classical.com provides the world's largest and most comprehensive specialist music service for Classical, Jazz & Blues and World music. Customers enjoy ownership of music as downloads (MP3 in 192k high quality) or by subscription which includes unlimited listening (streaming at 128k, the same quality as downloads from iTunes) and selected free album downloads.
We sell the highest quality music available
We care about our musical communities and our environment
We satisfy and delight our customers
We pay royalties to record labels and artists
We create wealth through profits and growth
Your privacy is always maintained on Classical.com where we use current industry standards to protect all our customers’ information. This matter is dealt with in more detail at the end of this document.
Information collected: We collect your email address, name and postal address in order to process your credit card purchases when you enter your card information for payment. We use your email address plus password is used to identify you when you are on the site to enable us to create a section with your downloads after you purchase them, playlists you have assembled and recommendations of recordings we believe you will enjoy.
Usage of personal information: Your email address is used to send you updates about the music and special offers if you have opted in to receive communications from the company.
Sharing of your information: We do not provide your information to third parties unless you have specifically opted in to a programme to share your information for particular purposes.
Your control of the information we hold: the Account section of the site gives you control over your email address, password and other information collected in the purchasing process, and whether we use your information to make special offers. You can correct any inaccuracies you find in the information about you.
Email marketing: you have full control in the Account section of whether you receive email marketing messages from us about the music and updates to the service.
Security processes: we have monitoring software in place to ensure that customer information held on our servers is not compromised, and the ability to block hackers and other parties which attempt to compromise our service and the security of our systems.
Credit card processing: the credit card number are related information you enter into the website when making a purchase of downloads or a subscription is held by PayPal who process card transactions for the Company, and the security arrangements with PayPal are of the highest security levels recommended for transactions of this nature. In ten years of selling music recordings we have not had cases of customer credit cards being compromised as a result of use on the Company's websites.
After purchasing a download (whether a track or an album) you will be directed to the Download section of the website where your recordings are displayed, ready to be copied to your computer.
After purchasing a subscription you will automatically be re-directed to the subscriber version of the website, where full tracks will play for the duration of your subscription. You will also have access to weekly free albums.
Customers can purchase all the recordings on the Company's websites in any country of the world, whether downloads or streaming subscriptions. Customers can also see a list of all purchases made in the Account section of the website.
Refund / Cancellation policy
Downloads: Our customers can request a refund on any recording which is defective or does not meet their expectations. Downloads of tracks and albums may be corrupted when transmitted to the customer's computer, and refunds of any defective recordings are carried out if the customer notifies customer service of any problem whatsoever.
Subscriptions: Our customers can cancel their subscription at any time. The link to cancel is in the Account section. Subscriptions to the unlimited listening music service will renew until cancelled, or the credit card expires which will trigger automatic cancellation of the subscription.
Customer service responds to all issues sent to customer feedback within 2-4 days. Communications to customer service reps should have the words 'customer feedback' in the subject line to receive prompt attention, and should be sent to firstname.lastname@example.org
The company contact details are updated in the About Us section with a link at the footer of every page.
46 Eleanor Road
London N11 2QS
18 Denbigh Road
London W11 2SN
+44 20 8816 8848
This online music service on the www.classical.com website is provided by Classical World Ltd. as a resource for accessing recordings and information about specialist music – Classical, Jazz and Blues and World Music on the Internet. It may be the case that you are accessing this service and content through a third party service which is licensed by Classical World Ltd. to distribute this service and content. If so, then these Terms and Conditions shall be supplemental to the prevailing Terms and Conditions of the third party service provider via whom you are accessing this service. In the event of conflict between these Terms and Conditions and the Terms and Conditions of the third party service provider then those of the third party service provider shall prevail save for clauses 1 and 2 hereof which shall always remain in full force and effect.
All Web site design, text, graphics, icons the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright © Classical World Ltd. 2009 ALL RIGHTS RESERVED.
All editorial and other content featured on this site is the property of Classical World Ltd. and/or its Licensors. Permission is granted to electronically copy and to print in hard copy portions of this site for personal and private use as an informational resource. Any other use of materials on this web site – including without limitation reproduction for commercial purposes or for purposes other than those noted above, modification, distribution, republication, transmission, re-transmission, modification, reverse engineering, decompiling or public showing without the prior written permission of Classical World Ltd. is strictly prohibited. You acknowledge that by posting materials on the Site you grant to Classical World Ltd. and its licensees and assignees an irrevocable, perpetual royalty free worldwide fully paid-up licence to use the materials within the Site and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, re-formatting, adapting and editgthe materials.
Classical.com and its associated logo is protected as a trademark by International Trademark and Intellectual Property Laws and Treaties as applicable. Unauthorised use of the Classical.com trademark and logo is strictly prohibited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
3. Use of Materials
Classical World Ltd. hereby authorises you to view, copy, download, and print Classical World Ltd. documents that are available on this web site, subject to the following conditions: The documents may be used solely for personal, non-commercial, and informational purposes. The documents may not be modified. Recordings bought on the site may not be distributed to third parties and are solely for private use. Copyright, trademark, and other proprietary notices may not be removed. You may not reproduce, copy, or redistribute the design or layout of the Classical.com web site, individual elements of the web site design, or Classical.com logos without the express written permission of Classical World Ltd. Copying or redistribution for commercial purposes of any materials or design elements on the Classical Music Online web site is strictly prohibited without the express written permission of Classical World Ltd. Classical World Ltd. reserves the right to refuse permission to copy, distribute, broadcast, or publish any of its copyrighted material. Use, reproduction, copying, or redistribution of Classical.com logos, except as used to provide a link to the Classical.com home page (www.classical.com), is strictly prohibited without written permission from Classical World Ltd. You must not post or transmit through the Classical.com website any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which does not comply with all relevant laws. You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive. You must always treat other users with respect. You will and must not post or otherwise make available on the Classical.com website any material which you do not own without the express permission of the owner of the material. If you download any software from the Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (ollectively, the "Software") are subject to the limited licence set out at paragraph 1 above. Classical World Ltd. and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software in any way, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.
4. Warranties and Limitation of Liability
Information and documents provided on this web site are provided "as found" and without any warranties. Classical World Ltd. uses reasonable efforts to include accurate and up-to-date information on this web site; it does not, however, make any representations as to its accuracy or completeness. Your use of this web site is at your own risk.
Classical World Ltd. and the other parties involved in creating and delivering this web site's contents are not liable for any damages arising from use of this site. Classical World Ltd. reserves the right, at any time, to modify, alter, or update these Terms and Conditions of use, and You agree to be bound by any such modifications, alterations or updates which are posted on the Site.
Except as specifically stated on this site, neither Classical World Ltd. nor employees or other representatives will be liable for damages arising out of, or in connection with, the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
5. Applicable Laws
This web site (excluding linked sites) is controlled by Classical World Ltd. from its head office in the UK. It can be accessed from any country around the world and so, as each of these places has laws that may differ from those in the UK, by accessing this web site both you and Classical World Ltd. agree that UK law, without regard to the conflicts of laws principles thereof, will apply to all matters relating to use of this web site.
Classical World Ltd. makes no representation that materials on this web site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
6. Links to External Sites
The Classical.com web site contains links to external, third party web sites. The linked sites are not under the control of Classical World Ltd. and Classical World Ltd. is not responsible for the contents of any linked site or any link contained in a linked site. Classical World Ltd. is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site or its products or services by Classical World Ltd.
Classical World Ltd. does not operate or control the information, products and/or services found on any external sites. Nor does Classical World Ltd. represent or endorse the accuracy or reliability of any information, products and/or services provided on or through any external sites, including, without limitation, warranties of any kind, either express or implied, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose. Users assume complete responsibility and risk in their use of any external sites. As Classical World Ltd. is not responsible for the availability of these outside resources, or their contents, users should direct any concerns regarding any external link to its site administrator or Webmaster. Any dealings between You and any advertisers or merchants found on or via the Site, including payment for and delivery of products, services and any other terms, conditions, warranties or representations, associated with such dealings, are solely between You and the relevant advertiser or merchant. You agree not to hold Classical World Ltd. liable for any loss or damage of any kind incurred as the result of any such dealings.
Classical.com collect two types of information about the users who visit our site:
1) Individual data - this is information that users provide through voluntary registration and the other forms in the ‘My Account’ section of the site. The information gathered here is concerned with validating you as a user, recognising your preferences, maintaining your music locker and processing your purchases. For instance, we can ensure that the menu options most relevant to you are highlighted for you, and offer you order tracking functionality. However, you are only asked to provide this information on registration, and users can access our home page and browse some of the content on our site without disclosing personal data.
Classical.com will NEVER divulge individual data to a third party except with the user’s consent.
2) General Data - we may, from time-to-time, track users as they navigate our site. This information is primarily concerned with helping us to understand the needs and habits of our users, so we can better tailor our service to your requirements and personalise music selections for you. Tracking in this manner produces general aggregated information on our users, which may be provided to our partners as indications of market trends and used by our staff in product development. The information provided to partners would not enable individual users to be identified.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.
A cookie cannot read data off your hard disk nor read cookie files created by other sites.
If you register, you can elect to have your preferences recorded in a cookie, which enables you to log in to the site automatically each time you visit.
Disclosure of information
In the unlikely event that a liquidator, administrator or receiver is appointed over the Company, or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. From time to time hackers can access files on even the best-protected sites, however the Company utilises some of the most up to date software and procedures to keep this risk to the level of the best sites in the industry. We do not hold any of your credit card information – credit card and debit card information is held separately by PayPal, one of the largest credit card transaction companies in the world.
Access to information
You may ask us whether we are storing personal information about you by emailing us at email@example.com and, if you wish (and upon payment of a fee of £10), we will provide you with a copy of the personal data we hold about you by email. We will ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. You can also view the information we hold about you in the Account section when logged into the site.